Payment and Refund Policy

Last updated: 25 September 2026

Scope of This Policy and Covered Services

This Payment and Refund Policy applies to all commercial transactions conducted through the website operated by showpulsexi. It governs payments and refunds related to our corporate programming services, which include custom software development projects, in-house programming training workshops for corporate clients, ongoing technical consulting engagements, and subscription-based access to proprietary development tools and resources. The policy covers services provided to businesses and organisations based in Singapore as well as international clients where applicable under Singapore law. It does not apply to personal consumer purchases or non-commercial use. All references to services in this document mean the corporate programming offerings described above.

Prices, Currencies, Taxes and Additional Charges

Prices for our corporate programming services are quoted in Singapore dollars unless otherwise stated in the quotation or contract. Where services are provided to clients outside Singapore, prices may be converted to the local currency at the prevailing exchange rate on the date of invoicing. All quoted prices exclude Goods and Services Tax at the prevailing rate of nine per cent, which will be added to the final invoice for Singapore-registered clients. Additional charges may apply for out-of-scope work, expedited delivery, travel expenses for on-site training, or third-party licensing fees. Clients will receive written notice of any additional charges before they are incurred. No hidden fees are applied after contract formation.

Accepted Payment Methods, Authorisation and Security

We accept payment via bank transfer, major credit and debit cards, and electronic payment platforms commonly used in Singapore. Payment must be authorised before service commencement. For recurring subscriptions, clients authorise automatic billing on the agreed schedule. All payment data is processed through secure, PCI-DSS compliant gateways. showpulsexi does not store full card details on its servers. Clients are responsible for ensuring sufficient funds or credit are available at the time of payment. Any declined transactions will be notified immediately, and services may be suspended until payment is resolved.

Order Confirmation and Contract Formation

A binding contract is formed only after showpulsexi issues a formal written confirmation following receipt of a purchase order or signed quotation from the client. Confirmation is sent by email and includes the service description, agreed timeline, total price, and payment schedule. Until such confirmation is issued, no obligation exists on either party. Clients should review the confirmation carefully and notify us within three business days of any discrepancies.

Cancellation Rights and Applicable Periods

Clients may cancel a confirmed order by providing written notice. For one-time projects, cancellation is permitted without penalty if notice is received within seven days of contract formation and before any substantive work has begun. For subscription services, cancellation may be effected at the end of the current billing cycle with at least thirty days advance written notice. Training workshops scheduled within fourteen days of the event date are subject to a cancellation fee equivalent to fifty per cent of the quoted price. No cancellation rights apply once digital deliverables have been accessed or services substantially performed.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available only where services have not been delivered or where a material defect attributable to showpulsexi prevents use. Full refunds are issued for cancelled orders meeting the criteria above. Partial refunds may be granted for unused portions of subscription periods on a pro-rata basis. Non-refundable items include completed custom code, consumed training hours, third-party licences already procured, and any promotional or discounted packages. Refunds are not provided for client-initiated changes in scope or dissatisfaction with results that meet the agreed specifications.

Procedure to Request a Refund

To request a refund, clients must submit a written request via email to [email protected] or through the contact form on our Contacts page. The request must include the order reference number, date of purchase, description of the service, reason for the request, and supporting evidence such as screenshots or correspondence. Requests received without complete information will be returned for supplementation. All refund requests must be made within thirty days of the event giving rise to the claim.

Inspection, Approval, Rejection and Notification

Upon receipt of a complete refund request, showpulsexi will acknowledge it within five business days. Our team will inspect the claim against the contract terms and service records. A decision will be communicated in writing within fifteen business days. Approved refunds will proceed to processing; rejected requests will include a clear explanation and any available alternatives such as service credits. Clients may appeal a rejection once by providing additional information within seven days of notification.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned using the original payment method whenever possible. Bank transfers typically complete within five to ten business days. Credit card refunds may take up to fourteen business days depending on the card issuer. Subscription overpayments are credited to the client account and applied to future invoices unless a cash refund is specifically requested. Clients will receive confirmation once the refund has been initiated.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital deliverables such as source code repositories or recorded training modules are non-returnable once access credentials have been issued. Subscriptions automatically renew unless cancelled in accordance with the cancellation section. Promotional offers carry the same refund terms as standard services unless explicitly stated otherwise at the time of purchase. Early termination of a promotional subscription may result in forfeiture of any remaining discounted period.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

In the event of a failed payment, services will be paused until resolved. Duplicate charges will be investigated and refunded automatically where verified. Clients who initiate chargebacks without first contacting showpulsexi may have future services suspended. Suspected fraudulent activity will be reported to the relevant authorities and may lead to immediate account termination without refund. Clients are encouraged to report suspected duplicate billing promptly to [email protected].

Mandatory Consumer Rights in Singapore

Nothing in this policy excludes or limits any rights that cannot be excluded under Singapore law, including rights under the Consumer Protection (Fair Trading) Act and the Sale of Goods Act where applicable to corporate clients. Clients retain the right to seek remedies through the Small Claims Tribunal or the courts for disputes involving misrepresentation or defective services. This policy operates alongside, and does not replace, those statutory protections.

Contact Route, Policy Changes and Last-Updated Date

For questions regarding this policy or to raise a payment concern, please contact showpulsexi using the details on our Contacts page or by writing to [email protected]. We may update this policy from time to time to reflect changes in law or business practices. The current version will always be posted on this page with the last-updated date clearly shown. Continued use of our services after an update constitutes acceptance of the revised terms.